People never show up neutral. Ever. They come tired, annoyed, rushed, sometimes polite but clearly not calm. I’ve watched perfectly accurate systems make things worse just by missing that mood shift. That’s why AI Agents and Emotional Intelligence matter more than raw intelligence. These agents don’t feel anything, let’s be clear, but they notice patterns humans miss when volume spike... https://medium.com/@aidanbutler110/ai-agents-and-emotional-intelligence-can-machines-truly-understand-us-de37019ca603?postPublishedType=initial